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Frequently Asked Questions


Many cable connectors look the same, how do I choose the right one?

Many Transducer and Monitor connectors do look the same, and some even use the same connector.  Therefore, it is important that you identify the make and model of the equipment to be connected before ordering.  That is the only way you can be sure the configuration you have chosen is the correct one for your application.  Please review “About Images” on our Cable Product Considerations page.

Our cable configurator will help you with the selection process.  If you need additional help identifying your equipment or selecting the proper configuration, you can go to our Cable Information Page for more information, or you can Contact Us for assistance.

I can’t find my Monitor (or my Transducer) in the cable configurator; does that mean you don’t offer cables for my application?

Not necessarily.  While we try to make the configurator easy to use, your exact equipment may be hard to identify or we may have it listed differently than you expect.  For example, the name or model of your product may not be clearly marked or is identified by another name.  Disposable transducers are often packaged in procedure kits that may be labeled for the kit instead of the transducer it contains, and monitor systems sometimes use separate data modules for their pressure inputs.  We can configure cables for most applications, so please Contact Us if you are having trouble finding your equipment listing.

How soon can you deliver my order?

Cables are built to order and can usually be shipped within 1-2 business days for small quantities.  We try to have our Instruments in stock, but shipments may take up to 4 weeks if not in stock.  Please Contact Us for any large quantities or special requirements.

Where are your products made?

All of our products are made at our facility in Aurora, Colorado, USA.

Do you ship outside the United States?

Yes, we ship to most countries except those restricted by U.S. export laws.  For foreign customers, we require prepayment or payment by credit card unless you already have an established account with us.  Duties and taxes are the sole responsibility of the purchaser.  If you are uncertain, please check your local laws and regulations for any additional restrictions.

Where do I send purchase orders?

You can send purchase orders by email to or if you prefer, by fax to 303-344-1780.

If I place an online order, is my information secure?

We are very careful with the information that you share with us.  All personal information, including your credit card number, is securely transmitted from your browser to our server using Secure Socket Layer (SSL) technology.  Our SSL Certificate is provided by DigiCert security services.  You can learn more and confirm our identity by clicking the icon below:

To help protect against fraud, all credit card transactions must receive approval from one of the accepted credit card providers before products are shipped.  We reserve the right to decline orders that do not pass those checks for any reason.

We respect your privacy.  Please see our Data Retention Policy for additional information.

How can I track my online order?

When you place an online order, you will receive an order confirmation email containing all of your order details.  When your order ships, you will receive a shipment notification email that includes a tracking number with a link for tracking your shipment through the carrier’s website.  You can also log into your account and click on the tracking link associated with the order.

I did not receive an order confirmation email.  Is something wrong?

We send an automated order confirmation email immediately after each order is placed.  If you did not receive one, please check your spam folder or junk mail.  Next, check your online account to see if you can see the order in your Order History.  If it is still missing, something may have gone wrong during the ordering process.  Please Contact Us so we can verify your order and resolve any communication issues.

How can I establish a commercial account?

The requirements for establishing an open account with Net 30 terms varies depending on your type of business and other factors such as your geographic location.  Please Contact Us for specific details.

Why do I get an “Invalid Login” message when I try to login?

There are a couple of reasons why this message would appear.  First, passwords are case sensitive.  If you have made a mistake typing in your email or password, you will get this message.  Second, your account may have expired.  Due to the ever increasing concerns about data security and data privacy, we delete personal information from accounts that have had no activity in more than three years.  Please see our Data Retention Policy for additional information.